Do you ship throughout the United States?
Yes. We ship to all 50 states, Puerto Rico, the US Virgin Islands, Guam, and all US military bases worldwide.
Wedgewood does not directly bill insurers. Depending on your insurance plan, you may be eligible for reimbursement. We suggest contacting your insurance company to learn more about your coverage. You can print copies of your invoices in your Wedgewood.pet account under "Order History."
How can I pay for my prescription?
We accept Mastercard, Visa, Discover, and American Express. We also accept checks and money orders in advance of shipment. We currently do not accept Care Credit or Prescription Discount Cards.
How do I obtain a price quote?
If you have a copy of the written prescription from your veterinarian, we have several options on how you can obtain pricing. Click here to email a copy of your prescription to contactus@wedgewood.com, or you can fax a copy to 800.589.4250. Once we receive your email/fax we will reach out to you with a price. If you have sent in a copy and have not heard from us, you are welcome to contact us at 800.331.8272. If you do not have a current prescription, we cannot provide a price quote, as the custom medication price will vary based on the exact specifications provided by your veterinarian. Your veterinarian can access pricing for our entire formulary on their Wedgewood.com account.
How do I log into my account if I have never logged in before?
Once your prescription has been submitted by your veterinarian and is ready to be filled you will be able to create your account! Simply click "Activate My Account", enter the phone number and Last Name that would be associated with your account, and you will then be able to choose your username and password. If you are having trouble creating your account, you can speak with one of our Chat Specialists using the chat feature in the bottom right of the screen or contact us by phone to speak to a Customer Care Specialist.
I can't remember my username/password for my Wedgewood.pet account. How can I reset it?
Click here for help!
I want to order from you. What is the process?
Your veterinarian must first submit a valid prescription to us by phone, fax, or through their online account or storefront. Once we receive the prescription, we will contact you by phone call, SMS text message, and email (if provided or on file) to inform you that we have received your animal’s prescription and to obtain payment. After your order is placed, we will begin preparing your medication and ship it right to your door! Orders can be placed using our easy, mobile-friendly ordering tool, Wedgewood.pet, or by calling 800.331.8272.
How long will it take to receive my order?
The time it takes to make/fill our custom compounded medications will vary and can easily be found on your Wedgewood.pet account. Simply select which medication you'd like to fill, and the processing time will be displayed under the medication details. Once your order is processed and shipped our standard shipping typically takes 3-5 business days in transit via UPS or USPS (US Postal Service). You may choose to upgrade your shipping method to two-business day or one-business day for an additional charge. Please note that upgrading the shipping method will decrease time in transit only, processing time will remain the same.
What does it mean if my medication is shown as "Temporarily Unavailable"?
If a preparation is shown as temporarily unavailable, we are in the process of replenishing inventory for that item. Although there is no current inventory, you are still able to place orders by phone for these items and they will ship once they become available. To prevent delays in treatment we recommend reaching out to your veterinarian to discuss alternatives.
What happens when my prescription expires or runs out of refills?
At your request, we’d be happy to send a refill request to your veterinarian. You can send a prescription renewal request to your veterinarian’s office by logging onto your Wedgewood.pet account. Navigate to the "Prescriptions" button at the top of the page and then click or tap "Renew Prescriptions", to locate the prescription you'd like to renew.
Once your request is submitted, we’ll contact your veterinarian's office via their preferred contact method right away for approval. You may also contact us by phone to speak with a Customer Care Specialist.
*Prescriptions for non-controlled medications are valid no more than 1 year from the date they are prescribed.
*If previous prescription was enrolled in AutoRefill, it will need to be re-enrolled upon the first fill of the new prescription.
Why was my prescription not filled when my veterinarian sent it in?
Upon receiving a prescription from your veterinarian, we will not automatically process any orders until we have your approval to do so. We will contact you by phone, SMS text message and email if provided to let you know we have received a prescription and obtain authorization and payment.
What is AutoRefill and how can I enroll?
Our AutoRefill program is a convenient way to ensure you never run out of medication for the length of your prescription! *Plus you get FREE standard shipping!*
We will automatically send your refill right on time, every time you're due and we will automatically bill the credit card we have on file.
You’ll get an SMS and email notification 3 days before we bill your credit card and process your order. You’ll also get notifications when your prescription is low on refills or ready to expire. You can manage your AutoRefill schedule whenever you need to on your Wedgewood.pet account or cancel at any time by simply clicking “Un-enroll AutoRefill.”
The option to enroll will be found on the last page at checkout. Prescriptions must have at least 1 available refill to be eligible for enrollment. Prescriptions for controlled substances or PMP reportable drugs cannot be enrolled in AutoRefill.
Will I get a receipt with my order?
Yes! Your order will contain a packing slip with the name and cost of your medication. Please note the packing slip total will not include the shipping cost and any applicable taxes. You can always print detailed invoices right from your Wedgewood.pet account under "Order History".
How do you ship compounded preparations that require refrigeration?
Compounded preparations that require refrigeration are shipped in a STYROFOAM™ chest with a WarmMark tag and freezer brick that has a two-day life. Refrigerated medications are shipped Monday-Wednesday with two-business day shipping, or Monday-Thursday with one-business day shipping.
WarmMark tags provide an alert of exposure to unacceptable temperatures for packages shipped refrigerated. Instructions on how to read the WarmMark indicator tag will also be included with all refrigerated shipments. If there is a concern regarding the status or safety of an order due to exposure to high temperatures, please call us at 877-357-6613.
How can I track my order?
If you provide us with an email address, we'll send you a tracking email when your medication is ready to ship! Tracking emails are sent around 11:00pm ET Monday-Friday. You can also track your order via your Wedgewood.pet account through “Order History”. If you have not received a tracking email or cannot track your order through our website, contact us at 800.331.8272 to speak with a Customer Care Representative.
Why didn't I receive my full order?
The processing time may vary for each medication in your order. Once each medication is complete, we will ship it right away to prevent a delay in treatment. This may result in separate packages, but you will only receive one shipping charge.
How do I cancel or update an order?
Our team of Chat Specialists are available to assist you through our chat feature or you are welcome to call 800.331.8272 to speak with one of our Customer Care Specialists.
What is your return policy?
State regulations prohibit us from accepting returns. Please do not return medication to our pharmacy. If you have medication that is no longer needed, we suggest contacting your veterinarian or local shelter.
Can I transfer prescriptions to your pharmacy?
Yes! Please call us at 800.331.8272 and provide us with the contact information for your current pharmacy and our pharmacists would be happy to reach out to them for a transfer.
Can I pick up orders at your pharmacy?
If you are local to Swedesboro, NJ, Phoenix/Scottsdale, AZ, or Bakersfield, CA your order may be able to be picked up locally. Please call and speak to a Customer Service Representative to see if your prescription is eligible for pick up.
Why does it appear that I have two charges on my card from Wedgewood?
When your order is placed, a pending charge (pre-authorization) will be applied to your payment method for the order total. We will not apply the final charge to your payment until your order ships. If your items have shipped in more than one box, you may see multiple charges on your payment method. You may see an overlap between the pre-authorization and firm charge on your credit card. Please rest assured the pre-authorization funds will be released once the final charge goes through.
My prescription is through Vetsource. What do I do?
If you need assistance requesting refills, enrolling in Auto Refill or adjusting your auto refill schedule on your Vetsource prescription, please contact your veterinarian’s office.
I need help administering my animal's medication.
Our website contains a list of Instructional Videos that may help you! If you do not see what you are looking for or require additional assistance, please give us a call and our Pharmacy Technicians and Pharmacists would be happy to assist you. View instructional videos.
I have a compounded medication that is past its “Do Not Use Beyond” date. Can I still use it?
You should not use a compounded prescription beyond the labeled “Do Not Use Beyond” use date. Please call us at 800.331.8272 to speak with a pharmacist for any additional questions.
What is the proper way to dispose of leftover or expired medication?
To determine the best way to dispose of medications in your area we encourage you to contact your veterinary clinic. More information on proper disposal of unused medicines can be found on the FDA website.
How can I contact customer service?
Our team of Customer Care Specialists and Pharmacists are available Monday through Friday from 8:00 a.m. to 11:00 p.m., and Saturday from 9:00 a.m. to 5:00 p.m., Eastern Time at 800.331.8272. Feel free to also utilize our Chat feature to speak with a Customer Care Specialist during these hours!